We are committed to providing high-quality services for our customers. To help us do this, we value and welcome any feedback on our services, including any comments, complaints or suggestions you may have.
If you've contacted us, we'll sometimes send you a customer satisfaction survey by text message afterwards. Taking part is optional and any feedback you give will be used by our improvements team.
If you want to make a complaint showing your name, you will need to , and then return to this page.
For issues with this form check our help page or email
customer.care@edinburgh.gov.uk.
Customer Care opening hours
- Monday to Thursday between 10am and 4pm
- Friday from 10am until 3pm.
The Council complaints procedure explains the different stages of the complaints process.
Other comments and complaints
Find out about social work advice and complaints or education advice and complaints.
You can to the Commissioner for Ethical Standards.
When behaviour makes it difficult for us to manage complaints
Sometimes the way someone acts makes it difficult for us to deal with their complaint. Our Policy on Protecting Colleagues from Unnaceptable Behaviour explains what we do when this happens.
Customer care
Address: Waverley Court,4 East Market Street,
Edinburgh,
EH8 8BG